Help Scout Docs to Zendesk Guide Migration
Help Scout Docs to Zendesk Guide is a manageable migration if articles, collections, images, and old URLs are treated as one package rather than separate chores.
Data.Page can convert public Help Scout Docs content into a Zendesk Guide import structure for a one-off fee.
Contact us about this migrationWhat usually moves
- Articles, titles, body HTML, categories, collections, and visible metadata.
- Images and attachments used inside articles.
- Internal article links rewritten for Zendesk Guide.
- Old Help Scout Docs URLs mapped to new Zendesk Guide URLs.
- Optional status fields for draft, published, archived, or review-needed content.
Why cleanup helps
Help centers accumulate stale articles. Before importing everything into Zendesk, it is worth separating articles customers still need from articles that only exist because nobody deleted them. The migration can include a review column so the support team knows what was imported, skipped, or flagged.
Mapping examples
| Help Scout Docs | Zendesk Guide | Migration note |
|---|---|---|
| Collection | Category or section | Depends on how deep the new help center should be. |
| Article | Article | Clean HTML and recheck screenshots. |
| Related links | Internal links | Rewrite after Zendesk destinations are assigned. |
| Article URL | Redirect source | Needed for support macros and search results. |
| Images | Zendesk-hosted assets | Download and reattach to avoid broken content later. |
Migration workflow
- Export or collect Help Scout Docs articles and hierarchy.
- Flag stale, duplicate, private, and high-priority articles.
- Map the hierarchy to Zendesk categories and sections.
- Convert article HTML and assets for Zendesk.
- Prepare import data and redirects.
- Spot-check top articles and any article with complex formatting.
QA checklist
- Article count matches the agreed scope.
- Images load without depending on the old Help Scout Docs site.
- Top support macros or canned replies point to new Zendesk URLs.
- Old public URLs have redirect destinations.
- Articles flagged for review are easy to find after import.
Need help moving Docs into Zendesk?
Send a Help Scout Docs export or sample and your Zendesk Guide structure. We can quote a one-off public-article migration package.
Get a migration quote